How can you come up with better solutions?

Apply the LEO principle. ListenDon't say anything. Take the time and effort to really absorb every detail of the situation as well as the the circumstances. Suppress the urge to fill in, to complete or come up with an answer or a solution immediately. Show empathy.Show that you care, that you understand that you feel it. Only then come with the solution.Find, help and support a way out for the problem. Provide options to solve or just take the problem away.