
What it is: showing active and genuine interest in the recording of information. How to do it: starting and stimulating communication. Let others finish their sentences, not interrupting speakers, creating space and silence. Summarize, test and ask for clarification. Respond to non-verbal signals.
- Be silent
- Nod
- Look at the person
- Look at the person, also with the body
- Sit upright
- Lean slightly forward
- Mirror the body position of the speaker, imitate as in a mirror
- Repeat the speaker's words literally, rephrase and summarize.
- Don't interrupt, let people finish talking completely, drop silences and wait.
- Don't finish other people's sentences.