How can you give what they want?

Ask your customers what they want and give it to them. Inquire about a delivery, ask about it in your correspondence, start with a visit. Question them in writing. Ask them to participate in a study or survey. Give something in return if they are willing to do it. Give them a discount, a coupon or a prize. Establish a focus group of people who are your best customers or who represent your best customers. Ask and they will tell.