How can you dramatically increase the impact of your negotiating skills?

By listening more actively. By showing keen interest in taking in information. By stimulating storytelling and communication. By letting others finish their sentences, not interrupting, creating space and silence. By summarizing, testing and asking for clarification. By responding to non-verbal signals.

1. Be silent
2. Nod  
3. Look at the person
4. Look at the person, also with the body  
5. Sit upright  
6. Lean slightly forward
7. Mirror the body position of the speaker, imitate as in a mirror
8. Repeat the speaker's words literally, rephrase and summarize.
9. Don't interrupt, let people finish, drop silences and wait.
10. Don't finish other people's sentences, wait.